Privacy Policy for Lebozone

Effective Date: 15/09/2024

At Lebozone ("we," "us," "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and mobile application (collectively, "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect the following types of personal information when you use Lebozone:

• Contact Information: Name, email address, phone number, shipping address, and billing address.
• Payment Information: Credit card details, bank account information (for online payments), and transaction history.
• Account Information: Username, password, and preferences.
• Order Information: Details about your purchases, product preferences, and payment method.
• Communication Information: Records of your interactions with customer service, including email and chat.

b. Automatically Collected Information

When you interact with Lebozone, we may collect information automatically, such as:

• Device Information: IP address, browser type, device type, operating system, and mobile network.
• Usage Data: Pages visited, time spent on pages, clicks, and actions taken on our website or app.
• Location Information: Approximate location based on your IP address or GPS data from your device (if enabled).

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing and Fulfillment: To process your orders, arrange delivery, and handle payments.
• Customer Service: To respond to your inquiries, resolve issues, and provide customer support.
• Payment Processing: To securely process payments made via credit card, bank transfer, or cash on delivery.
• Personalization: To offer personalized product recommendations, promotions, and advertisements.
• Communication: To send you order updates, promotional offers, and important notifications about your account or transactions.
• Improvement of Services: To monitor and analyze usage trends to improve our website, app, and overall customer experience.
• Security and Fraud Prevention: To protect against unauthorized transactions, fraud, and security breaches.

3. Sharing Your Information

We may share your personal information with:

• Service Providers: Third-party companies that assist us with payment processing, order delivery, marketing, data analysis, and customer support.
• Law Enforcement Authorities: If required by law, regulation, or legal process, or in response to a valid government request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.

We do not sell your personal information to third parties.

4. Payment Information

We use industry-standard security measures to protect your payment information. All credit card transactions are processed through a secure payment gateway, and we do not store your credit card information after the transaction is completed. For cash on delivery orders, no payment information is collected online, and payment is made directly to the delivery personnel.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and provide personalized content. You can control cookie preferences through your browser settings.

Types of Cookies We Use:

• Essential Cookies: Necessary for basic functionality, such as enabling you to navigate the website and use its features.
• Analytics Cookies: Help us understand how visitors interact with our website, allowing us to improve functionality.
• Marketing Cookies: Used to track visitors across websites to display targeted advertisements.

6. Data Security

We implement technical and organizational security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the following rights regarding your personal information:

• Access and Correction: You can request access to or correction of your personal information at any time.
• Deletion: You may request the deletion of your account or personal information, subject to our need to retain certain data for legal or business purposes.
• Opt-Out: You can opt out of receiving promotional emails and marketing communications by following the unsubscribe link in the email or adjusting your account settings.

8. Third-Party Links

Our website or app may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites. Please review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website or app. Your continued use of the Services after such updates constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

• Email: [email protected]
• Phone: +96170904904

By using our Services, you acknowledge that you have read and understand this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.